FAQ
Linuow Help Center: Your Home, Simplified
As a small, dedicated startup team of fewer than five members, we prioritize personal, direct support. Below are the most common questions regarding our household essentials and services.
📦 Logistics & Your Purchase
How do I secure my new home essentials? The process is designed for maximum efficiency:
- Add desired home gear to your cart.
- Proceed to Checkout or select a quick-pay option like PayPal or Apple Pay.
- Enter your shipping and contact details.
- Apply any active discount codes.
- Confirm your preferred shipping method and complete the payment. You will receive an email confirmation with an Order Number immediately.
Can I adjust or cancel my order after it’s placed?
Because our tiny team begins fulfillment almost immediately to ensure fast delivery, changes or cancellations can only be requested until 11:00 PM (EST) on the day the order was placed. Beyond this window, the package has already moved to the shipping stage. Please reach out to service@linuow.com immediately for urgent requests.
What happens if my delivery is missing an item or arrives damaged?
We stand firmly behind the quality of our products. If an item is missing or arrives with a defect, contact our team at service@linuow.com with your Order Number and a photo of the issue. We will dispatch a replacement at no additional cost to you.
🏠 The Linuow Quality Promise
Are Linuow products built for long-term use?
Absolutely. Precision and durability are the core pillars of our brand. Our inventory features high-grade materials chosen specifically for long-term performance in your home. Every item must meet our strict internal quality benchmarks before we add it to the shop.
How do you ensure the longevity of your items?
We select our products based on their ability to handle real-world household stress. We focus on high-quality materials and perform individual quality checks on every shipment. From mechanical parts to material durability, every specification is tested to ensure it stands up to repetitive daily use.
Where are these products sourced?
We maintain partnerships with specialized manufacturers and skilled creators both locally and internationally. As a small business, we value transparency and ethical production. Specific material details are listed on each individual product page.
How should I maintain my items?
Quality home gear requires proper care to remain in peak condition. Simple steps like cleaning away debris after use and utilizing dry storage will keep your gear performing like new for years. We include detailed care guides with every order.
Do these items meet home safety requirements?
Yes. All relevant products undergo rigorous safety testing to meet industry requirements. Please review the specific safety warnings and the manual provided with each item to ensure secure and proper operation.
✨ Behind the Linuow Startup
What is the Linuow mission?
Linuow is a specialized startup team of fewer than five people dedicated to curating high-performance essentials for modern homeowners. Our focus is on ergonomic design and heavy-duty materials that bring efficiency to every household project. We aim to empower you to maintain your home with total confidence.
What does the name 'Linuow' represent?
It reflects our commitment to the fundamental building blocks of a better home:
- Innovation: Bridging the gap between traditional reliability and modern ergonomic design.
- Versatility: Providing multi-functional, durable gear capable of tackling everything from minor kitchen tasks to full home organization.
What is your return policy?
We offer a 180-day satisfaction promise. If a tool or item does not meet your specific requirements, please refer to our full Return Policy page or contact our support email for personalized assistance.
📞 Contact & Business Details
As a small team, we aim to respond to all inquiries within one business day.
- Website: linuow.com
- Support Email: service@linuow.com
- Phone: (+1) 8382275036
- Linuow Headquarters: G/F 959 CANTON RD KL, HONG KONG